Terms and Conditions

Terms and Conditions Standard Service

Your booking is accepted subject to NQ Event Cars & limousine Pty Ltd standard terms and conditions as stated below. By confirming your booking, you accept that these terms & conditions will apply.

Vehicles


NQ Event Cars & Limousine Pty Ltd will do its best to provide the vehicle that you have requested. However NQ Event Cars & limousine Pty Ltd reserve the right to change vehicles with a similar type in the event that your nominated vehicle is damaged by an accident, out of service for repair or has been removed from our active fleet.

Amendments


Any amendments to your booking after confirmation, can only be accepted subject to availability.
NQ Event Cars & Limousines Pty Ltd reserves the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges in relation to the amendment.

Cancellations


In an event that you cancel your booking, NQ Event Cars & Limousine Pty Ltd reserves the right to charge a cancellation fee for general bookings as follows:

Bookings cancelled greater than 4 days prior to travel: up to 25% of the value of the booking
Bookings cancelled between 1 to 4 days prior to travel: up to 50% of the value of the booking
Bookings cancelled on the day of travel: up to 100% of the value of the booking

Credit Card Charges


If making a payment via credit card, NQ Event Cars will charge an additional fee of up to 4% of the value of the booking according to the type of credit card used. We currently accept Visa card and MasterCard only.

Extensions


You are responsible for any charges levied by suppliers in respect of extra time in the event that your booking does not run to schedule. This includes any extra charges levied where you choose to extend the duration of your booking and includes charges for flight and/or traffic delays.

Wait Time


NQ Event Cars & Limousine Pty Ltd understand at times you may be running a little late and will allow you 15 minutes grace from your scheduled pickup time. However in the event you exceed the 15 minutes you will be charged, in 15 minute increments, commencing from your scheduled pick up time. This charge is based on the standard hourly rate of the booked vehicle. In the event the vehicle has another commitment, the vehicle may depart at the end of the 15 minute grace period and no refund will be payable.

Baby Seats and Booster Seats


Baby Seats and Booster Seats are not required in a limousine in the same way they are not required in other forms of public transport such as buses and taxis. In the event you do require a Baby Seat or Booster Seat you will need to supply it either before or at the time of service. We do not supply seats for health reasons.

Customer Financial Liability


The Client/Customer assumes full financial liability for any damage to the Limousine/Vehicle caused during the duration of the rental by them or any members of their party.
At the Chauffeur’s/Driver discretion, the client agrees to be fully liable for all charges that may incur but are not limited to:

$10.00 per broken glassware
$100.00 minimum for each carpet or seat burn
$250.00 Sanitation fee (due to sickness interior)
$100.00 Detailing and wax (due to sickness exterior)
$300.00 minimum for each act of vandalism
Replacement cost for any stolen items.

General Note:


The chauffeur/Driver has the right to terminate the service without refund (if there is blatant disregard on the part of the client(s) or if client(s) or client guests do not follow chauffeurs request to obey the rules with respect to driver, customer and the public’s safety. Rude language or gestures to any person will result in service termination without a refund.
Consumption of food in any of our vehicles is prohibited without prior written company approval.
Drug use is prohibited by law.
Smoking is prohibited in all limousines/vehicles.
NQ Event Cars & Limousine take no responsibility for articles left in any of our vehicles.
Vehicles cannot be loaded beyond seating capacity.

Additional Terms and Conditions for Wedding Service


Your booking is accepted subject to NQ Event Cars & limousine Pty Ltd Wedding Service terms and conditions as stated below. By confirming your booking or making a deposit, you accept that these terms & conditions will apply.

Cancellations (Wedding Services)


If you cancel within 31 days or less prior to your service, NQ Event Cars & Limousine Pty Ltd has the right to keep all of the deposit, and any other incurred costs for and on your behalf. Final payment is required in full 30 days prior to your service. (no exceptions)

Additional Terms and Conditions for School Formals Service


Your booking is accepted subject to NQ Event Cars & limousine Pty Ltd School Formals Service terms and conditions as stated below. By confirming your booking or making a deposit, you accept that these terms & conditions will apply.

Booking & Deposit


Deposits are required to secure a booking. This deposit is currently $200.00 and is 100% refundable until 1 month before your nominated service date.

Cancellations (School Formals)


If you cancel within 31 days or less prior to your service, NQ Event Cars & Limousine Pty Ltd has the right to keep all of the deposit, and any other incurred costs for and on your behalf. Final payment is required in full 30 days prior to your service. (no exceptions)

Additional Terms and Conditions for Pick up from Airport


Your booking is accepted subject to NQ Event Cars & limousine Pty Ltd standard terms and conditions for Airport Pick up as stated below. By confirming your or making a payment, you accept that these terms & conditions will apply.

Wait Time


Wait Time charges;
Sedan bookings: $40.00 per 15 minutes or part thereof
Stretch Limousine: $60.00 per 15 minutes or part-thereof
Other vehicles upon request
The Customer expressly consents to such amounts being added to the cost of the Service, and undertakes to pay all such amounts and authorises NQ Event Cars & Limousine Pty Ltd to charge fees for waiting time to the nominated credit card in addition to the agreed price of the relevant Service.

Airport Arrival Waiting Time


NQ Event Cars & Limousine Pty Ltd provides 20 minutes free waiting time for Domestic Arrivals and 45 minutes for International Arrivals. The driver will wait a further 10 minutes for domestic arrivals and a further 30 minutes for international arrivals before considering the booking a “no show”. You are required to contact us by phone if extra waiting time is required as charges may apply.

Flight Arrival Times


NQ Event Cars & Limousine Pty Ltd monitors all flight arrival times to ensure that your chauffeur is at the terminal when you disembark. Regardless of how long your flight is delayed, normal waiting periods commence from ACTUAL flight, there is no extra waiting time charged up to 20 minutes from the flight arrival at the domestic terminal. 20 minutes for Domestic Airport pickups arrival time, not scheduled arrival time.

Wait Time


NQ Event Cars & Limousine Pty Ltd understand at times you may be running a little late and will allow you 15 minutes grace from your scheduled pickup time. However in the event you exceed the 15 minutes you will be charged, in 15 minute increments, commencing from your scheduled pick up time. This charge is based on the standard hourly rate of the booked vehicle. In the event the vehicle has another commitment, the vehicle may depart at the end of the 15 minute grace period and no refund will be payable.